Any info would be greatly appreciated! Become a driver and make money giving rides, or get a Lyft ride in minutes. It will go back to the same operator who answered your question the first time. Sometimes, it’s far more convenient to pull up an app on your smartphone than to load a web page or talk on the phone. No, not at the moment. Rideshare with Lyft. Lyft Business passengers. Download the app and get a ride from a friendly driver within minutes. Social media is a great way to get quick responses from large companies since they value their brand reputation more than anything else. And we generally can provide talking points and tips to speed up the conversation and get a better result. But not all drivers are going to have Twitter accounts. Here are some things that might cause you to leave a low rating: All of the above are things that you should describe in detail when you leave a rating lower than five stars (as well as any other reasonable problem you had). Any other situation does not require placing a call with the hotline. Drivers and riders can also tap “Contact Safety Team” on this web page to submit their phone number. The Lyft Help Center is the first place that riders and drivers should go when in need of help with common questions. Lyft Whether you’re headed to the airport or the office, this ride is a direct route to your destination. Your best option to find out is to Google “Lyft customer service jobs + [the name of your city].” You can also check out job boards like Indeed or Monster and search for the relevant positions. The support team will give you further instructions, usually asking you to send a direct message with more information, in a timely manner. The best way to use the Help Center is by searching with keywords in the query box. If you're still having trouble, contact Citi Bike customer service at 1-855-BIKE-311 or via support form, now supported by Lyft.. You won’t help your driver improve by insulting them or leaving a low review with no context. An error occurred. This depends on the method of support in question. We encourage you to see if we’ve already provided the info you need. Lyft Customer Services & Support Salaries 2,529 salaries (for 502 job titles) Updated Dec 8, 2020 2,529 Lyft employees have shared their salaries on Glassdoor. You could have someone who is a brand new driver and simply doesn’t understand some of the key principles of driving with Lyft. Frequently you’ll get a copied/pasted response from a FAQ instead of a real response to your issue. Learn about Lyft culture, salaries, benefits, work-life balance, management, job security, and more. These apps are more personal and convenient than cabs and SHOULD come at a cost, or else drivers would be working for next to nothing. The Lyft rating system works best if you provide context for low ratings. If you leave less than five stars, Lyft will ask you to specify what went wrong. In summary, call Lyft customer service with the number 855-865-9553 does not work any longer. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). This is a common problem when leaving Lyft driver reviews. ... Hub Hours The Driver Guidebook DAC Program Community. Here is the link to submit an email ticket. Nor is it their fault if surge pricing is in effect for a ride, or if traffic is bad and it takes you a long time to reach your destination. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email us at accommodation@lyft.com for further assistance. Grab your phone! Download the app, and get a ride from a friendly driver within minutes. You can also write a more detailed review in the box below the rating buttons if you so desire. To start with, there is a Critical Response Line that drivers and any other client can use to reach Lyft customer care in case of emergencies. Concierge agents. Please direct all media inquiries and requests to press@lyft.com.. However, sometimes a driver or passenger will do something to violate that code. In cases like this, it’s helpful to discuss the matter with someone from Lyft’s support team. This is the Lyft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. A cab driver may pool funds with other drivers in a company that covers vehicle repair costs, group insurance policies, and required documentation costs. Menu. In this case, you should let them know so that they can improve, but you shouldn’t be unnecessarily mean about it. Use the “reply” option to provide a response to their follow-up emails. Company size 1-50 51-200 201-500 501-1000 1001-5000 5000+ As a way to keep their users happy and to keep their brand identity untarnished, they are very adept at resolving issues shared through public platforms. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. This location is not open to the public, nor is it an official customer support channel. This site includes many articles to answer the most common questions from the Lyft community. Our team is happy to answer your questions about Lyft Business. Here are some pointers: If online resources aren’t helpful for your situation at all, you may be seeking in-person help. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lyft Customer Service. By: Brett Helling // Updated: January 7, 2021. Lyft is your friend with a car, whenever you need one. Below, you’ll find all the current ways you can contact Lyft. Scroll down, then tap 'Get help' (or 'Request Review' for Android), Select your specific concern, then follow the on-screen instructions. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. Please contact the developer of this form processor to improve this message. Business Travel. Then, you can chat with someone in real time. Tap 'Ride history.' They’re mostly available if you’re having issues with your current account, app, or with a specific ride, not to schedule rides for you. For serious incidents that involve personal safety, Our critical response team is available for serious incidents that involve personal safety. If you do have issues with pricing or fees, you can take it up with Lyft customer support. 7 Ways to Contact Lyft Customer Service for Rider and Driver Support Reasons to Use the Lyft Phone Number While there are many reasons why you may want to contact Lyft customer support, we’ve curated this list of the primary concerns (with solutions) that commuters and drivers come across when using the app. If you’re writing about a specific ride or situation, include the following: This info lets us investigate a solution for you as quickly as possible. Finally, you can consult the Lyft Careers page. To make in-person support possible, the rideshare company has set up public Lyft offices — better known as Lyft Hubs — that drivers can visit for anything that can’t easily be resolved over email. While the company does not guarantee the return of lost items (that’s between you and your driver), they will show you how to contact your driver and arrange for the item’s return. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. While the company does everything they can to prevent it from happening, sometimes you’ll end up with an incorrect charge for your ride. Try that one more time. Lyft has a huge presence on the most common social media platforms. The company constantly updates the help center page with new questions and answers and up-to-date information. You may also end up with a cleaning fee or cancellation fee that you don’t think you deserve. phones, for downloading the GPS system for drivers? This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. There is no Lyft phone number for everyday issues. Once a ride ends, Lyft will first ask if you want to tip your driver. A quick glance at the Lyft Careers page at the time of publication reveals a demand for bilingual (English and Spanish) critical response line employees, as well as employees willing to work nights. A final common reason for contacting Lyft customer service is that you have a question about your account. That’s not an unreasonable price-point. This depends on where you live. On Facebook, the company usually replies within one hour of an initial message. Absolutely. I wanted to keep it separate for my own personal communication with my family. It doesn’t matter whether you’re in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available). In addition to phone support and email support, they have built the Lyft Help Center, located on Lyft.com, that encompasses nearly every topic you might have a question about.. Admin. This spans a broad range of topics, from drivers who need help setting up direct deposit to passengers who are having trouble updating their payment method. Over time, these ratings add up to a numerical star rating from 1 to 5. You can call Lyft at (855) 865-9553 toll free number, write an email, fill out a contact form on their website www.lyft.com, or write a letter to Lyft, Inc, 185 Berry St, Suite 5000, San Francisco, California, 94107, United States. Categories. Here are answers to the most common support questions. Terms of Service | Privacy Policy | Affiliates | Sitemap, Common Reasons to Contact Lyft Customer Service, Here is the link to submit an email ticket, The name or names of your driver or passenger(s), You were in a collision (you ran into someone, or they ran into you), Your passenger did something that was dangerous, Your passenger did something that was illegal, There is a safety incident you need to report, You were pulled over and received a citation, You need free ride credits, have prime time issues or need to dispute a charge, You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger. In the 'Ride History' tab you can get help with: Here’s how to use the 'Ride History' tab: When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make Lyft better. Most of the time, there is mutual respect. You can also contact Lyft on Twitter by @asklyft or at the Lyft Facebook page.Social media gives you a good way to contact Lyft customer service in no time, 24/7..