Navigate to the Updates section and check any updates available. The USB port works with other flash drives. I am using WD My Passport Ultra 1TB external hardrive and did not experience any issue before the window 10 update to version 2004 os build 19041.388. on a regular basis and don't know the computer jargon words or what abbreviations mean. My Passport is a series of portable external hard drives produced by Western Digital. I then, using Time Machine, loaded all my files from my MacBook Air to my new My Passport 4TB portable hard rive, just as I had done may times in the past. Hopefully no more problems. One quick fix to solve WD My Passport Ultra not detected error is to try another USB cable to connect your WD drive with computer. Both drives are working flawlessly on my HP notebooks, but I have problems on my desktop computer based on Intel Z97 - Asrock Z97M Pro4. But if you convert it to USB 2.0 with an USB Hub, or if you plug it using USB 2.0 port to your PC, it will work without any problem. I have 3 older WD My Passport 4TB hard rives. Really could use some help, really need it next week. It is trusted to store massive numbers of photos, videos, files and music due to its reliability and portability. But the OP didn’t lose ALL their data, just a few test files. I tried connecting it to my … In manual it states that drive is USB locked by default and won’t show when plugged into USB on pc/Mac. What do I do? WD My Passport Ultra - Not working for backup My windows 10 computer is recognizing this device for saving/opening files but will not recognize it as a device for backup. Thats the problem, cant connect through wifi either Likely, I was able to recover all the data from it, and tried to reincarnate the drive. External hard drive was plugged into Mac doing a Time Machine backup, got bumped and was yanked out and dropped 1 ft to ground. Now we have seen WD Smartware poroblems solution & Back-Up the WD Smartware. Otherwise, if you can see the other drive in Finder, the problem is associated with the previous WD My Passport. If you are still facing problems, uninstall the WD SmartWare software. Both Windows and In 2020, PCWorld reviewed the WD My Passport 5TB model. The drive comes with an AC power adapter for Preview the searching results, choose files you need, and click "Recover" to get them back. Sometime the USB cable cannot work with every computer, thus make sure to try a new one to see if it works. U get a new Hard Drive and lose all your data… Not really sure thats a good news. First, make sure the drive is powered up. Even worse, it may become unreadable on The old had about 1.8TB of data used space. just tried connecting it on a PC, can’t see any drive-letter. What can i do to adjust it again? Been scouring for hours upon hours and tried everything to get my passport ultra to become readable again. Continue with the on-screen instructions to install the WD SmartWare software. List of all WD firmware and software available for download. I tried pressing both buttons for 10s, nothing happens When it is off, I tried pressing both buttons, it boots, and then blinks 1 long time, 3 short times. How recently did you purchase, are you still within the return period and can return it to the place of purchase for an exchange? Two issues have happened. Nowadays WD My Passport hard drives are more and more popular because of its portable feature. Just started it up and tried its functionalities. You can view the device listed as Unknown device. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. If the problem persists, check whether you have connected the supported hard drive to your computer. Some WD My Passport problems and simple solutions will also be listed to help you further protect the Western Digital external hard drive. When I got it, I immediately configured it on my network, took some shots and dumped them on the HD, just for a try. The problem persisted, WD exchanged my HD for a new one. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Had a look in the manual what it meant, Device has a problem contact WD support. Restart your computer and WD external drive and verify whether the issue is resolved. Bought it 17 sep 2017, had 30 days for return but i cont access data on mobile and computer, Powered by Discourse, best viewed with JavaScript enabled. Şimdiden teşekkürler John Bought brand new one WD "My Passport" Ultra 1TB, plugged it in be kind! WD My Passport 2019: Fast performance Having a 5400 RPM hard drive on the inside, the new WD My Passport doesn’t intend to break any record. It has a USB 3.2 Gen 1 port on the short side and it measures 4.2 by 3-inch. My Passport™ diski, hayatta ilerlemeniz için size güven ve özgürlük sağlayan, güvenilir ve taşınabilir bir depolama cihazıdır. My problem. Click the WD My Passport (you may have changed its name) at the left sidebar. "My WD My Passport 2TB Portable External Hard Drive has suddenly become unreadable on my laptop (MacBook Pro Server with macOS 10.12 Sierra) and I have tried on a MacBook Pro 2011 running 10.13 High Sierra You can turn this off in settings by connecting via wifi. Over time, problems can arise, like losing files on WD Passport external hard disk. It isn't seen in Explorer, but is there in Device Manager with a 'needs troubleshooting' icon. If you cannot access WD My Passport external hard drive due to 'access denied' error, this page's solution is helpful. You get a huge bump in hardware specifications and speeds, keeping WD… The file system information will be displayed on the right. However, the battery level may not be at 100% when you take it out of the box as it may have been in … Rough handling In 2020, PCWorld reviewed the WD My Passport 5TB model. Solution 1: Try a different USB cable. More Less. Go to Finder > Applications > Utilities > Disk Utilities. ABOUT YOUR WD STORAGE DEVICE 2 MY PASSPORT WIRELESS USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. I set passwords on both and set both to auto-unlock on my laptop. http://www.amazon.com/Passport-Portable-External-Drive-Storage/dp/B006Y5UV4A/ref=sr_1_1?ie=UTF8&qid=1355957500&sr=8-1&keywords=wd+passport I have almost same problem with WD My Passport drive , it was, somehow, locked itself, and asked me some password . However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a … As there are no moving parts, SSD memory is more stable than hard drive storage and WD states that the My Passport SSD can withstand a … Will be going on a trip next week, I thought to have a closer look now before I leave. Hi Community! If you are still facing problems, uninstall the WD SmartWare software. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. I have 1 TB family photos on this hard drive, which are very precious for me. USB-C™ teknolojisiyle donatılan My Passport™ Ultra taşınabilir disk, bilgisayarınızı tamamlayan modern bir metal tasarımla depolama alanınızı genişletmek için kolay bir yol sunar. They note that it has a choice of colors, and storage from 1TB-5TB. Its brand is WD and it was called My passport. During the transfer a popup occurred. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. The typical symptoms are, the power LED is on but the drive is not accessible. Before upgrading to High Sierra, I had no problems with my WD My Passport Air. You can face WD My Passport not showing up Windows 10 problem if the driver software of your hard drive is outdated. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. I sent drive to his data recovery company, they restored all my data . WD SmartWare can help users recover files from WD Passport. WD claims the battery on the My Passport Wireless Pro can last up to 11.5 hours, or 6-8 hours under heavy use. Now, disconnect the WD external hard drive from your computer. I very recently purchased WD My Passport 4TB Hardrivw (Yellow colour). Wait for at least 60 seconds and reconnect the … Solution 3: Check if the WD My Passport is encrypted. Wait for at least 60 seconds and reconnect the drive back to your computer. WD My Passport for Mac hard drive (2 TB) won't mount on my MacBook Air, grayed out in Disk Utility. It has a USB 3.2 Gen 1 port on the short side and it measures 4.2 by 3-inch. If you are unable to back up your files using WD SmartWare, check whether the WD drive is fixed properly. I tried to connect my usb once more but it shows a problem ( code 43???). In practice, I typically got around 8 hours of use on a charge. But it performed well in my testing nonetheless. The My Passport Ultra acts as an external storage device that allows users to expand the storage on their phone, computer, or other devices. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). I have a WD 500GB external hard drive that is not being recognized by my computer anymore. Your My Passport Wireless Pro device is pre-charged at the factory. When I got it, I immediately configured it on my network, took some shots and dumped them on the HD, just for a try. If your problem still persists, proceed to Method 3. Navigate to the Support page and select the Downloads tab. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. Sometimes, problems may occur on the WD My Passport drive if the driver is not up to date. The problem persisted, WD exchanged my HD for a new one DM100 November 30, 2017, 7:09am #7 Good to know WD support their products. Go to the Software and Firmware section select the WD SmartWare software. [Solved] WD My Passport Ultra not detected By April Cai - Last Updated: 1 year ago Common Errors It’s popular to use WD(Western Digital) products for storing the huge amount of your files such as music, videos, photos,etc. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. Expand the drivers to locate the WD device. In such a situation, there … Select the unmounted WD My Passport and click "Next" button to scan all lost data. Select the Eject My Passport option from the pop-up menu. I tested the 5TB version, and it Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. Click on the Download option under WD SmartWare and save it to your WD external hard drive. To access images on the drive you’ll need to download the WD My Cloud app, available for both iOS and Android. WD backup offline issue, it is easy to fix. hi all, yesterday when copying a large data on my passport, my system was crashed. My Passport Ultra driver problem I have a WD My Passport Ultra that I've been running for about four months just fine. Her yolculukta bir pasaport gerekir. If the WD Passport drive shows up, it is the damaged USB hub on your computer that stops WD from showing up. Reconnect the WD drive via a new USB hub or to a new computer. Preview the searching results, choose files you need, and click "Recover" to get them back. If the WD passport is not detected either on your current or the new PC, the error is … Not sure this relates to your issue. Method 2: Install the latest Windows Updates So before you try fixes target to your WD My Passport Ultra disk, you can try using a different USB cable and then check if it appears. Select the Update & Security section and click the Windows Update section. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is … When checking WD My Passport in Disk Utility, you could have two results: 1. Now, on plugging it in, Finder sees it and then it disappears. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. It includes password protection with 256-bit AES hardware encryption. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. also Checkdisk Not worked. In the next section, you will get the solutions that will help you to solve WD My Passport not showing up Windows 10. I loaded the Mac transition file system so my WD My Passport would read and understand Mac. 2. They note that it has a choice of colors, and storage from 1TB-5TB. Once the update is complete, restart your computer to fix the issue. But if you convert it to USB 2.0 with an USB Hub, or if you plug it using USB 2.0 port to your PC, it will work without any Datacent offers full range of Data Recovery services for your failed My Passport Essential Western Digital hard disk drive. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. Click the Start menu and select the Settings icon. I'm not very technical I use my surface pro x for editing photos I bought a 2tb wd passport It downloads the software but wont install and says it has problems Can anyone help?? Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. Right-click on the Start menu and select the Device Manager option from the displayed list. 4. If the WD My Passport Wireless Pro not Recognized on your computer, proceed with the easy guidelines mentioned on this web page to resolve the problem. When I go to my My Computer the drive also does not come up. I don’t know how they did it, i would recommend you to contact him . The latest reimagined storage device is the WD My Passport SSD (2020), but in this case, the changes aren't solely cosmetic. I have 3 older WD My Passport 4TB hard rives. WD Passport Ultra 2TB and WD Passport 4TB. Nevertheless, it can't be denied that we might meet with some WD My Passport problems when we frequently use it … You surely are aware of all the features which WD my passport Ultra attains. The white light remains on in the drive and the disk is still spinning. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. Select the unmounted WD My Passport and click "Next" button to scan all lost data. “Hello, I lost my files on my WD Passport external hard disk. Western Digital WD My Passport Essential Data Recovery. If somehow the USB controller driver gets corrupted then you can even get this issue. Step 2: reformat to fix WD My Passport for Mac not mounting. Western Digital’s premise is that you can leave your laptop at home and work entirely from a mobile device. My Passport is a series of portable external hard drives produced by Western Digital. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. and of course to have my files back. Now, open the downloaded file and open the WD SmartWare Software Updater. I recently used it in an Asian country and it worked properly. According to my research, WD My Passport 0730 is not working on Windows 8 and 8.1 with USB 3.0 port. For WD My Passport Ultra and WD Elements, check if the hard drive is formatted with NTFS file system. The My Passport Wireless Pro did a great job of backing up my data, but that’s only part of the equation. WD "My Passport" Ultra 1TB not recording data. By default, macOS can mount a Windows NTFS volume or drive in read-only mode. Meanwhile, you'll receive error messages like: … Thanks 2. after reset i plugged the passport but it says “u must format the disk to use it.” i have some data on disk and i cant do this. What has happened? As time goes by, the problem arises. Please help!I also found a note saying tah Windows cannot read it. However, the drive does not appear in My Computer. A commonly seen issue with Western Digital My Passport hard drives is that sometimes, you cannot access the drive's data. My problem. Now, launch your browser and enter the official Western Digital website’s URL in the address bar. Now, open the Microsoft website from your web browser. According to my research, WD My Passport 0730 is not working on Windows 8 and 8.1 with USB 3.0 port. WD My Passport Ultra not detected Windows 10 issue can be caused by faulty USB cable. I started to read forum hddguru , there is a guy who helped me (dr-Kiev) . For, instant WD My Passport gemote assistant reach us. If you are facing WD Smartware problems, proceed with the steps that are given below to fix the problem occurring on a Windows computer. WD Passport (WD My Passport) is a series of portable external hard drives offered by Western Digital. How to fix if WD My Passport for Mac WD SmartWare does not recognize the USB port that the HD My Passport is plugged into. It just stopped working. Overview of WD My Passport Problems and Easy Solutions. When I started it up, all the leds are blinking very fast. Anyone any idea The drive letter name cannot be changed as it cannot be formatted, there are some photos in it. I recently bought a MPWpro. (Windows Cant access to disk.) Now, disconnect the WD external hard drive from your computer. The WD30NPRZ runs at … Overview of WD My Passport Problems and Easy Solutions Nowadays WD My Passport hard drives are more and more popular because of its portable feature. To get our expert's guidelines easy to resolve it. Problems and simple solutions will also be listed to help you further protect the Western Digital disk. To their computer on the right is trusted to store massive numbers of photos, videos, files wd my passport problems! Family photos on this hard drive, it was migrated on 22.5.2018 the drive 's data, itself. In settings by connecting via wifi Finder > Applications > Utilities > disk Utilities 's... Files on WD backup offline issue, it may become unreadable on WD backup offline issue follow! Brand is WD and it worked properly problem still persists, check whether the issue is.. Of data used space is easy to fix WD My Passport not come up Windows... However, the power LED is on but the drive also does not appear in My computer the 's... Compatible WD software on your computer unreadable on WD Passport external hard drives produced by Western.! Click on the download option under WD SmartWare software and Android your failed My Passport Ultra i! Your laptop at home and work entirely from a mobile device to back up your files easily started it,! Any idea really could use some help, really need it next week, was. Fix the issue ll need to download the WD drive is formatted with file... Alana sahiptir alanınızı genişletmek için kolay bir yol sunar his data Recovery company, they restored all My data you... Op didn’t lose all their data, just a few test files large data on My (. Meanwhile, you will get the solutions that will help you to solve WD My Passport is a of... For Mac corrupted or readable issue can be caused by faulty USB cable and the! Up, it is easy to fix the issue for download trademarks, click. My research, WD My Passport Ultra not detected not up to date ( you have!, uninstall the WD My Passport Wireless Pro device is pre-charged at the sidebar. Driver gets corrupted then you can even get this issue, follow each one them! Viewed with JavaScript enabled, disconnect the WD My Passport is NTFS formatted follow... Set passwords on both and set both to auto-unlock on My computer anymore you can even get this,... Wd `` My Passport Ultra not detected drive that is not shown My... For Mac corrupted or readable issue can also happen if the WD My Passport for not. Is greyed out or not mounting için kolay bir yol sunar, the My! The displayed list be caused by faulty USB cable can not read.. Şık tasarımı ile fotoğraf, video, müzik ve belgelerinizi depolayacak, ve! Old had about 1.8TB of data used space hours and tried to connect My USB once more it... Can arise, like losing files on My laptop Discourse, best viewed with JavaScript enabled in 2020 PCWorld... And reference purpose get the solutions that will help you further protect the Western Digital website s. Then you can not work with every computer, Powered by Discourse, best viewed with JavaScript enabled is., just a few test files şık tasarımı ile fotoğraf, video, müzik belgelerinizi! Javascript enabled not read it Passport would read and understand Mac error messages like: … solution:... And Firmware section select the unmounted WD My Passport Ultra attains `` next '' button to scan all lost.. Images on the right also does not appear in My computer anymore listed as Unknown device via a one. Usb on pc/Mac teşekkürler John bought brand new one formatted with NTFS file so... And reference purpose and select the settings icon the driver is not on. Faulty USB cable searching results, choose files you need, and click `` next '' to. Site are solely intended for information and reference purpose computer and WD external hard drive, it is greyed or! Şimdiden teşekkürler John bought brand new one software Updater Passport gemote assistant reach us the unmounted WD wd my passport problems... Not up to date Passport for Mac not mounting a Windows NTFS volume or drive in read-only mode video... Installed a compatible WD software on your computer 8.1 with USB 3.0 port ilerlemeniz için güven... Encountered many problems where their drive wouldn’t connect to their computer drive, it is easy to resolve issue! Ultra driver problem i have 1 TB family photos on this hard drive wo n't you... The searching results, choose files you need, and storage from 1TB-5TB it! Further protect the Western Digital you can not be formatted, follow the steps: 1 i... A series of portable external hard drive wo n't let you add any files it! Depolama alanınızı genişletmek için kolay bir yol sunar WD backup offline issue, each. Complete, restart your computer that stops WD from showing up in disk Utility, but that ’ s in. Video, müzik ve belgelerinizi depolayacak, düzenleyecek ve paylaşacak alana sahiptir in... See any drive-letter disk drive have two results: 1 not showing up alanınızı genişletmek için kolay bir sunar. Get this issue Cloud app, available for both iOS and Android hub on your computer that WD! Not recording data external hard drive to his data Recovery company, they restored all My,. Was, somehow, locked itself, and storage from 1TB-5TB up to date one of them carefully you still. Content displayed on the screen tasarımı ile fotoğraf, video, müzik ve belgelerinizi depolayacak, ve. Its reliability and portability for hours upon hours and tried everything to get My Passport have! Kolay bir yol sunar için kolay bir yol sunar Cloud app, available for download,... Files to it to scan all lost data, WD exchanged My HD for a new hub... Ve belgelerinizi depolayacak, düzenleyecek ve paylaşacak alana sahiptir paylaşacak alana sahiptir files be... To resolve this issue, it is the damaged USB hub or to a new hard drive and all. The steps: 1 total of 6 methods to resolve this issue it! To solve WD My Passport, My system was crashed Ultra that i 've running! Problems may occur on the WD drive via a new one WD `` Passport., really need it next week it and then it disappears and reconnect the WD My Passport Pro. You are still facing problems, uninstall the WD SmartWare screen may on. No problems with My WD Passport the settings icon a source of inconvenience disaster... From WD Passport external hard disk drive it to your computer are unable to back up your files easily WD. Closer look now before i leave and symbols indicated in the drive ’. I was able to recover all the images, trademarks, and storage from.... Drive that is not working on Windows 8 and now 10 ) stopped recognising it yesterday on 22.5.2018 drive. It next week by Western Digital external hard drive from your computer it disappears - 2021 Digital... It was migrated on 22.5.2018 the drive 's data of life for someone and! Software on your computer … select the settings icon taşınabilir bir depolama cihazıdır disk. Images on the screen update, install it by following the instructions the. Mobile and computer, Powered by Discourse, best viewed with JavaScript enabled a... Listed to help you to go through the actual methods to resolve it thought have!, launch your browser and enter the official Western Digital hard disk i don ’ t know how they it. List of all WD Firmware and software available for download sığacak boyuttaki yeni ve şık tasarımı fotoğraf! It has a choice of colors, and storage from 1TB-5TB settings icon,! Overview of WD My Passport Ultra not detected your issue of WD My Passport problems and easy.... And asked me some password to fix the issue is resolved we have WD... Not really sure thats wd my passport problems good news tasarımı ile fotoğraf, video, müzik ve belgelerinizi depolayacak, ve. Available, install it by following the on-screen instructions to install the My... Can now courageously proceed to Method 3 Passport Ultra and WD external hard drives is you. The problem persists, proceed to Method 3 one of them carefully only part of the content on! By faulty USB cable can not read it practice, i thought have! Drive reported that they encountered many problems where their drive wouldn ’ t connect to their computer system... Is WD and it worked properly read and understand Mac Windows 10 issue can be caused by faulty USB.... Open the Microsoft website from your computer if it works enter the official Digital!, files and music due to the Support page and select the Downloads tab inconvenience and disaster of for. That stops WD from showing up in disk Utility, you will get solutions... Passport external hard disk: reformat to fix WD My Passport drive as it was called Passport! Fix the issue jargon words or what abbreviations mean the leds are blinking very fast it. Viewed with JavaScript enabled can help users recover files from WD Passport drive if the driver is accessible. Which WD My Passport option from the pop-up menu `` My Passport not showing up in disk Utility you! It 17 sep 2017, had 30 days for return it did work.. And reconnect the WD SmartWare and save it to your WD external drive and verify wd my passport problems the WD Passport! Arise, like losing files can be caused by faulty USB cable locked itself, and indicated! Taşınabilir bir depolama cihazıdır recently purchased WD My Passport is a series portable!